• All affected tickets will be refunded at the original point of purchase.
• If you purchased via Ticketmaster.com, Ticketmaster via Phone/App or the Disney on Broadway Hotline: your refund is being processed, and your credit card will be refunded automatically within 30 days. For any issues, please contact Ticketmaster at 1-800-982-2787 and have your Ticketmaster Account Number/Confirmation Number handy. You need NOT retain your original tickets.
• If you purchased at the Box Office: The Minskoff Theatre Box Office is closed until further notice. Your credit card will be refunded automatically within 30 days. Please retain your original tickets as proof of purchase until your refund has been processed. If you do not receive a refund by August 1, please email a photo of your original tickets to help@broadwaydirect.com. Please include the same credit card number that was used to make the original purchase.
• If you purchased at the Box Office with cash: The Minskoff Theatre Box Office is closed until further notice. Please mail your original tickets to the Nederlander Organization, 1501 Broadway, 14th Floor, New York, NY 10036 ATTN: Minskoff Theatre and include your name and address and a refund check will be mailed to you.
• If you purchased tickets as part of a Group: please contact your Group Sales Agent for more information regarding refunds or exchanges. Please retain your original tickets until you speak with the Group Sales Agent.
• If you purchased tickets through any other licensed sales channel (including, but not limited to, Ticketmaster Retail Outlets, Continental Guest Services, Broadway Inbound, etc.): please return to the original point of purchase for more information regarding refunds or exchanges. If you have your tickets in hand, please retain them for a refund or exchange.
• We’re sorry for the inconvenience and look forward to having you return soon.
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